Refund policy
At 7AGAT Shopping, we want you to shop with confidence. If you are not completely satisfied with your purchase, we're here to help.
Return Period
You may request a return within 14 days from the date your order is delivered.
Return Eligibility
To qualify for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all accessories and tags (if applicable).
- Be accompanied by proof of purchase.
Items that do not meet these conditions may not be eligible for return.
Request a Return
To request a return, contact us first at:
Please include:
- Order Number
- Reason for the return
- Photos (if applicable)
Our team will review your request and send you the return instructions if it is approved.
Returns sent without prior approval will not be accepted.
Return Shipping
If the return is requested because:
- The customer changed their mind
- The item is no longer wanted
The customer is responsible for the return shipping costs.
If the item arrives damaged, defective, or incorrect, our team will review the case and provide an appropriate resolution in accordance with our return policy.
Damaged Orders
Please inspect your order immediately after delivery.
If your order arrives damaged, defective, incorrect, or incomplete, contact us as soon as possible and include clear photos so we can resolve the issue quickly.
Non-Returnable Items
The following items cannot be returned:
- Personal care products
- Customized or personalized items
- Perishable goods
- Hazardous materials
- Flammable products
- Gift cards
- Clearance or sale items (unless defective)
Exchanges
We do not offer direct exchanges.
If you would like another product, please complete the approved return process first, then place a new order.
European Union Orders
For orders shipped to countries within the European Union, customers may cancel or return eligible orders within 14 days, in accordance with applicable consumer protection laws.
Returned items must be unused, in their original condition and packaging, and accompanied by proof of purchase.
Refund Process
Once we receive and inspect your returned item:
- We will notify you of the approval status.
- Approved refunds are processed within 10 business days.
- Refunds are issued to the original payment method.
Bank processing times may vary.
If you have not received your refund within 15 business days after approval, please contact us.
Contact Us
Email: admin@7agatshopping.com
